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CANNOT BUY TICKETS ON WEB SITE!! Options
RichardHarvey
Posted: Wednesday, August 28, 2013 7:10:16 PM
Rank: Newbie
Groups: Member

Joined: 8/28/2013
Posts: 1
Points: 3
Is anyone else having problems buying tickets on the web site?

I have tried from work and from home, 2 different web browsers, and 2 different credit cards. When I hit the "Purchase" button after putting in my credit card details, it says "Please fill in the following line" and then doesn't list any of the lines that ARE ALL FILLED OUT ANYWAYS, and then underneath that, it says "DECLINED". But this happens STRAIGHT AWAY. It doesn't send information to to bank or anything first. It's not my card that is declined.

I even rang a friend and asked him to purchase them for me (he had already purchase some yesterday), and it did the same for him too... DECLINED

Very freakin' frustrating!

cheshunderlay
Posted: Wednesday, August 28, 2013 7:39:18 PM
Rank: Newbie
Groups: Member

Joined: 8/28/2013
Posts: 4
Points: 12
Yes, same problem here. I was assuming it was an overloaded server and there are lots online right now, but I am not convinced if you tried it at work and at home.
bluesfestadmin
Posted: Wednesday, August 28, 2013 8:23:13 PM
Rank: Administration
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Joined: 10/17/2008
Posts: 673
Points: -1,747
Currently the only credit card working to buy tickets is American Express.
we are working on solving the problem and expect both Visa Card and MasterCard to be working shortly

bboard Admin
bluesfestadmin
Posted: Thursday, August 29, 2013 6:39:01 AM
Rank: Administration
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Joined: 10/17/2008
Posts: 673
Points: -1,747
The outage at Data First - the company who operates our credit card system is now repaired.
all types of credit cards are now being accepted.

Thanks

bboard Admin
waffles
Posted: Thursday, August 29, 2013 7:40:31 AM
Rank: Advanced Member
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Joined: 10/19/2008
Posts: 2,273
Points: 3,645
Location: lennox head
i think the problem was also with a lot of credit card transactions.a lot of eftpos machines were not working yesterday evening.

I don't want to hang up my rock n roll shoes
I get a good time feeling every time I hear those blues.
bluesfestadmin
Posted: Thursday, August 29, 2013 8:14:52 AM
Rank: Administration
Groups: Administration

Joined: 10/17/2008
Posts: 673
Points: -1,747
Yes - the outage occurred over Australia and New Zealand
STILL - we have had our second best two days sales since an announcement in the history of the event - even without access for Visa and MasterCard holders since 5pm yesterday.

thank you for your patience

bboard Admin
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